Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of James & Emily London. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through the James & Emily London website. By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and other information on our website are accurate and up to date. However, minor errors, typographical mistakes, or inaccuracies may occur.

Product images are for illustrative purposes only and colours or details may vary slightly due to screen settings or production batches.

We reserve the right to correct errors and update information at any time without prior notice.

3. Orders and Payment

  • All orders are processed only after full payment has been successfully received.

  • Available payment methods may vary depending on your country or location.

  • Customers are responsible for ensuring that their chosen payment method is available and valid at the time of purchase.

  • In the event of suspected fraud or unauthorised transactions, we reserve the right to cancel or suspend an order.

4. Processing and Delivery

Processing Time

  • Orders are typically processed within 1–3 business days.

Shipping Time

  • Estimated delivery time is 3–7 business days, depending on the destination and external factors such as customs clearance or carrier delays.

Shipping Method

  • Orders are shipped directly from our international fulfilment partners, which may be located outside the UK, including China.

Delivery times are estimates only and not guaranteed. Delays caused by customs, weather conditions, or courier services are outside of our control.

5. Cancellations and Returns

  • Once an order has been processed, it may no longer be possible to cancel.

  • For all return conditions, eligibility, and procedures, please refer to our Returns Policy, which forms an integral part of these Terms & Conditions.

6. Liability

  • We are not responsible for lost or damaged packages where the shipping carrier confirms delivery to the address provided by the customer.

  • Customers are responsible for providing a correct and complete shipping address at checkout.

  • Address changes must be requested within 24 hours of placing the order. After this time, changes cannot be guaranteed.

Our liability is limited to the maximum extent permitted by applicable law.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of James & Emily London and is protected by intellectual property laws.

Unauthorised use, reproduction, distribution, or copying of any content without prior written permission is strictly prohibited.

8. Complaints Procedure

If you have a complaint, please contact us in writing via email:

Email: support@jamesemilylondon.com

We aim to respond to all complaints within 5 business days and work towards a fair and reasonable resolution.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.