Privacy Policy

This Privacy Policy applies to the services of James & Emily London. We are committed to protecting your privacy and ensuring that any personal information you provide to us is handled in a safe, secure, and responsible manner.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely via third-party payment providers)

  • IP address

  • Device and browser information

  • Order history and customer service interactions

  • Website usage and browsing activity

We only collect personal data that is necessary to provide and improve our services.

2. Purpose of Data Processing

Your personal information is used for the following purposes:

  • Processing and fulfilling orders

  • Shipping products to the correct address

  • Providing customer support and responding to inquiries

  • Sending order confirmations, shipping updates, and service-related communications

  • Improving our website, products, and customer experience

  • Preventing fraud and ensuring website security

  • Complying with legal and regulatory obligations

We do not sell your personal data to third parties.

3. Sharing Data With Third Parties

Your data may be shared with trusted third parties only when necessary to operate our business, such as:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website hosting providers

  • Analytics and performance tools

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

4. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, and accounting requirements

  • Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymised.

5. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyse visitor behaviour and website performance

  • Improve marketing relevance and user experience

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict data processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

7. Security of Your Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Payment information is processed securely through certified third-party payment providers and is never stored directly on our servers.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you can contact us at:

Company Name: James & Emily London
Email: support@jamesemilylondon.com