Shipping & Delivery Policy

At James & Emily London, we aim to deliver your order as quickly, safely, and accurately as possible. Below you will find detailed information about our shipping and delivery process.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may vary during peak periods, promotions, or public holidays.

2. Delivery Time

  • The average delivery time is 3–7 business days, depending on your location.

  • Delivery times are estimates and may be affected by:

    • High-volume periods

    • Carrier delays

    • Customs clearance procedures

    • Weather or unforeseen circumstances

James & Emily London cannot guarantee exact delivery dates.

3. Shipping Method and Origin

  • All orders are shipped directly from our international fulfilment partners.

  • Our suppliers and warehouses may be located outside the United Kingdom, including China.

Because of international shipping, your order may be subject to customs inspections, which can occasionally cause delays.

4. Customs Duties & Import Taxes

  • Depending on your country of delivery, customs duties, import taxes, or handling fees may apply.

  • These charges are determined by local authorities and are the responsibility of the customer.

  • James & Emily London has no control over these charges and cannot predict their amount.

5. Shipping Costs

  • Shipping costs are calculated and displayed clearly at checkout.

  • Fees depend on factors such as:

    • Destination country

    • Package weight

    • Selected shipping method

Any applicable shipping charges must be paid in full before the order is processed.

6. Delivery Responsibility

  • Once tracking information confirms that a parcel has been delivered to the address provided at checkout, responsibility for the shipment transfers to the customer.

  • James & Emily London is not responsible for:

    • Parcels marked as delivered but not received

    • Loss due to incorrect or incomplete delivery addresses

Address errors: Customers must notify us of any address corrections within 24 hours of placing an order. Changes requested after this timeframe cannot be guaranteed.

7. Tracking Information

  • Tracking details are provided once your order has shipped.

  • Please allow tracking updates some time to become active, especially for international shipments.

8. Contact

If you have any questions regarding shipping or delivery, please contact us:

Email: support@jamesemilylondon.com
Company: James & Emily London